Last updated: 1 January 2026
This Refund Policy outlines the terms governing cancellations and refunds for event management services provided by PartyHub Events Co. Pty Ltd (ABN 53 647 281 039) ("PartyHub", "we", "our", or "us"). By engaging our services, you acknowledge that you have read and agree to the terms set out below. This policy should be read in conjunction with our Terms and Conditions.
We understand that circumstances may change and events may need to be cancelled or postponed. Because event management involves significant advance planning, supplier coordination, and resource allocation, our refund terms are structured to reflect the costs and commitments incurred at various stages of the planning process. All cancellation requests must be submitted in writing (including by email) to [email protected]. The cancellation date will be deemed to be the date on which we receive your written notice.
If you wish to cancel your event after a booking has been confirmed and a deposit has been paid, the following tiered refund schedule applies, based on the number of calendar days remaining before the scheduled event date:
Where a partial payment has been made and the amount paid is less than the amount owing under the applicable cancellation tier, PartyHub reserves the right to invoice the client for the outstanding balance.
In the unlikely event that PartyHub is unable to deliver the agreed services due to circumstances within our control, we will offer you the choice of a full refund of all fees paid or the rescheduling of your event to a mutually agreed alternative date at no additional cost. This does not apply to cancellations caused by force majeure events, which are addressed in our Terms and Conditions.
If you wish to postpone your event rather than cancel it, we will make every reasonable effort to accommodate your request, subject to the availability of our team and third-party suppliers. Postponement requests must be received in writing no less than thirty (30) days before the original event date. The postponed event must take place within twelve (12) months of the original scheduled date.
A postponement administration fee of $250 (inclusive of GST) may apply to cover the costs of rescheduling with suppliers and updating event logistics. If the rescheduled event requires additional services or if supplier costs have increased, the difference will be quoted and must be agreed upon before the rescheduled event proceeds. If a postponed event is subsequently cancelled, the cancellation terms above will apply based on the rescheduled event date.
Certain costs incurred during the event planning process are non-refundable regardless of the timing of cancellation. These include, but are not limited to:
We will provide you with an itemised breakdown of any non-refundable third-party costs upon request.
Approved refunds will be processed within fourteen (14) business days of the cancellation being confirmed in writing. Refunds will be issued to the original payment method used at the time of booking. If the original payment method is no longer available, we will work with you to arrange an alternative refund method such as bank transfer. Please allow additional time for your financial institution to process the refund and for the funds to appear in your account.
If you believe a refund has been calculated incorrectly or if you wish to dispute a refund decision, please contact us in writing at [email protected] within fourteen (14) days of receiving notification of the refund amount. We will review your concerns and respond within ten (10) business days. If the matter cannot be resolved through direct communication, either party may seek resolution through mediation administered by an accredited mediator in Melbourne, Victoria, before pursuing formal legal proceedings. Nothing in this policy limits your rights under the Australian Consumer Law.
For cancellation requests, refund enquiries, or any questions about this policy, please contact us: