Privacy Policy

Last updated: 1 January 2026

PartyHub Events Co. Pty Ltd (ABN 53 647 281 039) ("we", "our", or "us") is committed to protecting the privacy of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website at https://partyhub.life or engaging our event management services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of personal information depending on the nature of your interaction with us:

• Full name, phone number, email address, and postal address
• Business or organisation name and ABN (where applicable)
• Event details including date, location, guest numbers, and specific requirements
• Payment and billing information, including credit card details processed through our secure payment gateway
• Communications you send to us, including emails, contact form submissions, and telephone call records
• Technical data such as your IP address, browser type, device information, and pages visited on our website
• Dietary requirements, accessibility needs, or other sensitive information you voluntarily provide for event planning purposes

We collect personal information directly from you when you enquire about our services, request a quotation, enter into a contract with us, subscribe to our newsletter, or interact with our website. In some cases, we may receive your information from third parties such as event venues, co-organisers, or referral partners with your consent.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, plan, and deliver event management services as agreed with you
• To communicate with you regarding your enquiries, bookings, and event logistics
• To process payments and manage invoicing
• To send you marketing communications about our services, promotions, and industry news (where you have opted in or where permitted by law)
• To improve our website, services, and customer experience through analytics
• To comply with our legal and regulatory obligations, including tax and record-keeping requirements
• To protect our legitimate business interests, including the enforcement of contracts and the prevention of fraud

Legal Basis for Processing

We process your personal information on one or more of the following legal grounds:

• Consent: Where you have given us clear consent to process your personal information for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract.
• Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject under Australian law.
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service providers: We engage trusted third-party service providers who assist us in operating our business, such as payment processors, cloud hosting providers, email service platforms, and analytics tools. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
• Event partners: With your knowledge, we may share relevant event details with venues, caterers, entertainers, and other suppliers directly involved in delivering your event.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of PartyHub Events Co., our clients, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Data Retention

We retain your personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Client records related to event services are generally retained for a period of seven (7) years following the completion of the event, in accordance with Australian tax and business record-keeping requirements. You may request deletion of your personal information at any time, subject to our legal retention obligations.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, incomplete, or outdated information
• Request deletion or de-identification of your personal information, subject to legal retention requirements
• Withdraw your consent to marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, and no later than 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our site. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, venue partners, and industry resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit before providing your personal information.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate parental or guardian consent, we will take reasonable steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Business: PartyHub Events Co. Pty Ltd (ABN 53 647 281 039)
• Email: [email protected]
• Phone: (03) 9572 4188
• Location: Melbourne, VIC, Australia